Privacy Policy

At Visaura.co ("Visaura," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website or use our face search services (collectively, the "Service"). By accessing or using the Service, you consent to the practices described in this Privacy Policy. Please read it carefully and contact us if you have any questions.

1. Information We Collect

We collect information from you in the following ways:

1.1 Information You Provide

• Account Information: When you register for an account, we collect your name, email address, and any other details you provide during signup or profile updates.
• Uploaded Images: The Service allows you to upload images for facial recognition searches. These images may contain biometric data (e.g., facial features), which we process to provide search results.
• Payment Information: If you purchase a subscription or feature, we collect payment details (e.g., credit card information) through our third-party payment processors. We do not store this data directly.
• Communications: Information you provide when you contact us (e.g., via email or support forms) is collected.

1.2 Information We Collect Automatically

• Usage Data: We gather data about how you interact with the Service, such as search queries, pages visited, and time spent on the site.
• Device Information: We collect details about your device, including IP address, browser type, operating system, and unique device identifiers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tools to improve your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

1.3 Biometric Data

Our face search functionality involves processing biometric data derived from the images you upload. This data is used solely to identify similar faces across publicly available online sources and is handled with care, as outlined below.

2. How We Use Your Information

We use your information to:

• Provide the Service: Process uploaded images, perform facial recognition searches, and deliver results, including links to external websites where similar faces appear.
• Improve the Service: Analyze usage patterns and feedback to enhance functionality, performance, and user experience.
• Communicate with You: Send account-related updates, respond to inquiries, and notify you about changes to the Service or policies.
• Process Payments: Facilitate transactions through third-party payment providers for paid features.
• Ensure Security: Monitor for suspicious activity, prevent fraud, and protect the integrity of the Service.
• Comply with Legal Obligations: Meet requirements under applicable laws or respond to lawful requests from authorities.

3. How We Share Your Information

We do not sell your personal information. However, we may share it in the following circumstances:

• Service Providers: We work with trusted third parties (e.g., hosting providers, payment processors, analytics firms) who assist us in operating the Service. These providers are bound by confidentiality agreements and may only use your data to perform services on our behalf.
• Legal Requirements: We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of others.
• Business Transfers: If Visaura is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to assurances that your privacy rights remain protected.
• Aggregated Data: We may share anonymized or aggregated data (e.g., usage statistics) that cannot identify you, for research or marketing purposes.

4. Biometric Data Handling

• Purpose: Biometric data from uploaded images is processed solely to provide the face search functionality and match faces against publicly available online sources.
• Retention: We retain biometric data only as long as necessary to fulfill your search request, unless you opt into a feature requiring longer storage (e.g., saved searches, if offered). Once no longer needed, it is securely deleted.
• Consent: By uploading images, you consent to the processing of biometric data contained therein. If the image includes third parties, you are responsible for obtaining their consent where required by law.
• Security: We employ robust safeguards (e.g., encryption) to protect biometric data from unauthorized access or disclosure.

5. Your Choices

You have control over your information:

• Account Management: Update or delete your account through your profile settings. Deleting your account will remove your personal information, subject to our retention policies.
• Cookies: Adjust your browser settings to block or delete cookies, though this may limit some features of the Service.
• Opt-Out: You may unsubscribe from promotional emails by following the instructions in those messages. Essential account-related communications will still be sent.
• Biometric Data: You can choose not to upload images, though this will prevent you from using the face search feature.

6. Data Retention

We keep your personal information only as long as necessary to provide the Service, fulfill legal obligations, resolve disputes, or enforce our agreements. For example:

• Account data is retained while your account is active and for a reasonable period after closure to comply with legal requirements.
• Uploaded images and biometric data are deleted after processing unless retention is required for a specific feature you've enabled.
• Usage data may be retained in anonymized form for analytics purposes.

7. Security Measures

We take reasonable steps to protect your information from loss, misuse, or unauthorized access, including encryption, access controls, and secure servers. However, no system is completely secure, and we cannot guarantee absolute protection against all threats (e.g., cyberattacks). You are responsible for securing your account credentials and devices.

8. International Data Transfers

Visaura operates globally, and your information may be transferred to and processed in countries other than your own, including Delaware. These countries may have different data protection laws. We ensure that such transfers comply with applicable legal standards and include appropriate safeguards.

9. Children's Privacy

The Service is not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn that a child's data has been collected, we will take steps to delete it promptly. Contact us if you believe this has occurred.

10. Third-Party Links

The Service may provide links to external websites as part of search results. We are not responsible for the privacy practices or content of these third-party sites. Review their policies before interacting with them.

11. Updates to This Privacy Policy

We may update this Privacy Policy as our Service evolves or legal requirements change. The updated version will be posted on our website with a revised effective date. Your continued use of the Service after changes signifies your acceptance of the new terms. Check this page periodically for updates.

12. Your Rights

Depending on your location, you may have rights under data protection laws, such as:

• Access, correct, or delete your personal information.
• Restrict or object to certain processing activities.
• Request data portability.

To exercise these rights, contact us at help@visaura.co. We will respond within a reasonable timeframe, subject to verification of your identity and applicable legal limits.

13. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please reach out to:

Email: help@visaura.co

Address: 1201 N. Orange St, Suite 600; Wilmington, New Castle County, Delaware 19801